Privacy Notice
At The Sand Trade, we value your privacy. This notice explains how we collect, use, protect, and share your personal information in connection with our services, including our automated sand trading program and SMS notifications.
Information We Collect
For participants in our automated sand trading program, we may collect:
- Personal Identifiers: Your name and mobile phone number, provided voluntarily through opt-in forms or account registration.
- Usage Data: Information related to your interactions with our SMS notifications, such as response times or message delivery status.
We collect this information only with your explicit consent, typically via optional phone number fields in our web forms or text-to-join keywords.
How We Use Your Information
We use your information to:
- Send SMS notifications about trade statuses, updates, or technical support related to our sand trading program.
- Improve our services by analyzing usage data (e.g., message delivery rates).
Message and Data Rates: Message and data rates may apply for SMS notifications, depending on your mobile carrier plan.
Message Frequency: The frequency of messages varies based on trading activity and user interactions.
Data Sharing and Third Parties
Non-Marketing Commitment: Mobile information, including text messaging opt-in data and consent, will not be shared with any third parties or affiliates for marketing or promotional purposes.
We may share your information only in the following cases:
- With trusted service providers (e.g., SMS delivery platforms) who process data on our behalf under strict confidentiality agreements.
- As required by law, such as to comply with legal obligations or respond to lawful requests from authorities.
Data Security
We implement reasonable and industry-standard measures to protect your information from unauthorized access, disclosure, or loss. These include encryption, secure storage, and restricted access to personal data.
Data Retention: We retain your personal information only for as long as necessary to provide our services or as required by law. If you opt out of our SMS program, we will delete your mobile information promptly, except where retention is legally required.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Unsubscribe from SMS notifications at any time by texting STOP, END, UNSUBSCRIBE, CANCEL, or QUIT to our number. You will receive a confirmation message, and no further messages will be sent unless you opt back in.
- Help: Reply HELP to receive assistance or contact us directly.
To exercise these rights, contact us at the details provided on our Contact Us page. We will respond to your requests promptly, typically within 30 days, in accordance with applicable laws.
Opt-In and Consent
By providing your mobile phone number and opting into our SMS program, you consent to receive text messages from The Sand Trade for the purposes described in this notice. Opt-in is voluntary and can be revoked at any time by opting out.
Our SMS program complies with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and other applicable laws, including the California Consumer Privacy Act (CCPA) for California residents.
Changes to This Notice
We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this notice regularly.
Contact Us
For questions or concerns about this Privacy Notice or our data practices, please contact us via the details provided on our Contact Us page.